Industry Success: Level 2 Diploma in Customer Service Stories from the UK
-- viewing nowCustomer Service excellence is key to business success. This Level 2 Diploma in Customer Service provides real-world UK case studies.
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Course details
• Handling Difficult Customers: De-escalation techniques, empathy, and conflict resolution strategies for improved customer satisfaction.
• Customer Relationship Management (CRM) Systems: Using CRM software to manage interactions and improve customer retention. This includes data entry, reporting and analysis.
• Sales Techniques and Upselling/Cross-selling: Converting leads to sales and maximizing revenue opportunities within the customer service role.
• Communication and Interpersonal Skills: Building rapport, active listening, and non-verbal communication for effective customer interaction.
• Email and Telephone Etiquette: Professional communication skills for digital and phone-based customer service.
• Customer Service Legislation and Compliance: Understanding UK data protection regulations (GDPR) and other relevant legislation impacting customer service.
• Teamworking and Collaboration: Effective teamwork in a customer service environment to provide seamless customer support.
Career path
| Career Role | Description |
|---|---|
| Customer Service Advisor (Level 2 Diploma Relevant) | Provides excellent customer support via phone, email, and chat, resolving queries and escalating complex issues. High demand due to customer service skills. |
| Customer Service Team Leader (Level 2 Diploma Advantageous) | Supervises a team of customer service advisors, ensuring targets are met and high service standards are maintained. Requires strong leadership and communication skills. |
| Client Relationship Manager (Level 2 Diploma Beneficial) | Builds and maintains strong relationships with key clients, proactively identifying and addressing their needs. Excellent relationship management skills are essential. |
| Customer Support Specialist (Level 2 Diploma boosts career prospects) | Provides technical support to customers, troubleshooting issues and resolving technical problems. Requires strong problem-solving and technical skills. |
Entry requirements
- Basic understanding of the subject matter
- Proficiency in English language
- Computer and internet access
- Basic computer skills
- Dedication to complete the course
No prior formal qualifications required. Course designed for accessibility.
Course status
This course provides practical knowledge and skills for professional development. It is:
- Not accredited by a recognized body
- Not regulated by an authorized institution
- Complementary to formal qualifications
You'll receive a certificate of completion upon successfully finishing the course.
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