Closing the Skills Gap: Level 2 Diploma in Customer Service and Career Development in the UK
-- viewing nowClosing the Skills Gap: This Level 2 Diploma in Customer Service and Career Development empowers UK learners. It provides essential customer service skills and career development training.
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Course details
• Building Rapport and Effective Communication: Active listening, verbal and non-verbal communication, building trust with customers.
• Handling Difficult Customers and Conflict Resolution: Techniques for de-escalation, negotiation, and problem-solving in challenging situations.
• Customer Service Technology and Systems: Using CRM systems, email, phone, and other technologies to enhance customer experience.
• Career Development Planning: Setting goals, identifying strengths and weaknesses, creating a personal development plan.
• Employability Skills for the Customer Service Sector: CV writing, interview techniques, and job searching strategies.
• Working in a Team: Effective teamwork, communication, and collaboration within a customer service environment.
• Understanding Customer Service Legislation and Compliance: Data protection, equality, and diversity in customer service.
Career path
| Career Roles (Level 2 Customer Service & Career Development) | Description |
|---|---|
| Customer Service Advisor (Entry-Level) | Providing excellent customer service via phone, email, and chat. Handling queries, resolving issues, and escalating complex problems. Essential customer service skills. |
| Customer Service Team Leader (Supervisory) | Supervising a team of customer service advisors. Monitoring performance, providing training and support, and ensuring customer satisfaction. Strong leadership and career development skills needed. |
| Client Relationship Manager (Intermediate) | Building and maintaining relationships with key clients. Understanding client needs and providing tailored solutions. Excellent communication and customer relationship management (CRM) skills are key. |
| Customer Service Trainer (Advanced) | Developing and delivering customer service training programs. Assessing training needs, creating engaging materials, and evaluating training effectiveness. Expertise in customer service and adult education. |
Entry requirements
- Basic understanding of the subject matter
- Proficiency in English language
- Computer and internet access
- Basic computer skills
- Dedication to complete the course
No prior formal qualifications required. Course designed for accessibility.
Course status
This course provides practical knowledge and skills for professional development. It is:
- Not accredited by a recognized body
- Not regulated by an authorized institution
- Complementary to formal qualifications
You'll receive a certificate of completion upon successfully finishing the course.
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